FAQs FAQs | Luscious Cosmetics for fun, vegan and cruelty free make up
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FAQs

Are your products cruelty-free?

Luscious Cosmetics is a cruelty-free brand and a member of PETA, as well as several other organizations fighting to end cruelty to animals globally. We do not test on animals and require all our suppliers to attest that none of the ingredients used in our products are tested on animals. We use high quality synthetic hair for all our cosmetic brushes.

Are your products vegan?

Our founder and entire product development team is committed to never using animal-derived ingredients in our products. This includes beeswax and carmine. Where applicable, we use high-quality synthetic beeswax and plant-based waxes, along with skin-friendly ingredients that do not come from animal sources. Our loyal fans and customers never have to guess whether the ingredients in our products are suitable for their lifestyle, religion, personal beliefs or preferences because they are vegan.

What is your pricing philosophy?

We strive to keep our products affordable without ever compromising on quality.

How can I find out about becoming an authorized seller with Luscious Cosmetics?

We accept authorized resellers on a case by case basis. If you would like to become an authorized reseller, please email your business profile and contact information to sales@iloveluscious.com

How can I become a distributor of your products?

As one of the fastest growing beauty brands in the world, Luscious Cosmetics offers distribution opportunities in select regions. If you are interested in becoming a distributor in your country, please email your company profile to sales@iloveluscious.com

Are your products suitable for hot/cold weather

All Luscious products are formulated for long lasting, vibrant color results that survive any climate!

What is the expiration date of a product?

Our products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected. The "period after opening" is printed as an open jar symbol on each product to indicate the useful lifetime of the product after it has been opened.

When will I receive my order?

 All orders are processed within 2 to 3 working days. Once the order is picked, packed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number. Please note: Standard Shipping may takes 3-4 working days to arrive.

Can I cancel or edit my order after it is placed?

Once your order is received it immediately goes into our processing queue and cannot be modified or canceled. Please review your order selections and quantities carefully during checkout.

Do you ship internationally?

We currently only ship to customers located in the United States of America. To find a Luscious Cosmetics retailer in your country please click here

The product I want to order is sold out

Due to very heavy demand, certain products may be temporarily out of stock. We hate it when that happens and don’t like to keep our customers waiting too long! Please sign up to be notified once the product is back in stock (we have a “wait-list me” option on sold out product pages).

Do you accept returns?

Due to our pricing policy and hygiene concerns, we do not accept returns unless you have received a damaged item. However, we are happy to assist you and answer any questions you have before you place your order.

Please contact customer service if you have received a damaged or defective item. We will replace it with a new piece of the same item/shade that was originally ordered.

Luscious Cosmetics offers vegan, cruelty-free and affordable makeup products

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